Social Media Gives People New Ways To Bite Back

SOCIAL MEDIA GIVES CUSTOMERS THE ABILITY TO BITE BACK 

Suddenly with outlets like Twitter, Tumblr, Flickr and YouTube, a single “voice” becomes a thunderous electronic shout, echoed across the Internet by thousands, perhaps millions of other similarly fuming souls.

Maybe overnight.“The Internet magnifies the voice that consumers-people can have,” said Mark Cooper, the research director for the Consumer Federation of America. “The impact of voice is becoming more and more important.”In an anemic economy, we’re less likely to take fee hikes and perceived rip-offs quietly.

We’re mad as hell, and with social media at our disposal, maybe we don’t have to take it anymore. (taken from the article titled: SOCIAL MEDIA GIVES CUSTOMERS NEW WAYS TO BITE BACK)

Can you hear us NOW?

Don't say you don't, 'cause you know you do.

The invisible voices have spoken.

That's ALL of us.

Each and every one individually.

There are millions upon millions of us.

So there.